The most hated telephone words you'll hear, "Your call is important to us please stay on the line!"

Good Day Readers:

After waiting about 20 minutes during which time we were told multiple times by recorded message how important our call was while thanking us profusely for our patience, we finally got through to a live Shaw employee.

For over a year now like many of you we've been getting anonymous messages (we're good for 4-5 monthly) like the one below but this takes the cake: ATTENTION WEB-MAIL USER,

We would like to inform you that a 4.8 magnitude trojan virus was discovered in our admin database and due to this development our admin department is currently carrying out scheduled maintenance and upgrade of our webmail service and as a result of this your original password will reset.

We are sorry for any inconvenience caused.

To maintain your account, you must reply to this email immediately and enter your current E-mail and Password here and send to controldesk01@9.cn (E-mail: .......... Password: .......... confirm password: ..........). Failure to do this within 48 hours, your account will be deactivated from our database. Remember to re-set your password after this 48 hours update.

Thank you for using our email Service !

"ACCOUNT SUPPORT TEAM."
© ACCOUNT ABN 31 088 377 860 All Rights Reserved.
E-Mail Account Maintenance.

What the hell is a 4.8 magnitude trojan virus an earthquake? We wondered why Shaw with its massive technical expertise and large base of talented employees couldn't put the people responsible out of business.

In what came as no surprise the employee advised it's very difficult to identify those responsible because they route their messages through multiple servers located around the world. However, we were informed we could contact the company's internet abuse line (internetabuse@sjrb.ca) as if that would do any good. If seems if Shaw could do anything it would have done it long before now so suffer on making sure you keep your account current.

Sincerely,
Clare L. Pieuk

internetabuse@sjrb.ca